Monitoring - Update:
On 31-August-2026, some Zephyr for Jira Cloud customers saw slow responses and 504 (Gateway Timeout) errors. Actions like updating test executions and running ZQL searches could fail or take longer than usual.
What happened
A large surge of background Jira events came in at the same time, mostly from creating Jira versions, with some from issue updates, component creation and sprint deletion. Each of these events made several back-to-back calls to our search service. Together, they used up all the request-processing capacity on every server in the service. Because of that, regular customer requests had to wait in line and some timed out.
Current status
We have found the root cause and have deployed one set of fixes:
Removing repeated and unneeded search calls when Jira versions are created
Caching information that rarely changes so we look it up less often
Grouping search operations into fewer calls
We are monitoring these changes, while we work on the other areas where the same issue can re-occur.
We're sorry for the disruption. We'll post another update when the pending fixes are deployed.
Oct 05, 2026 - 15:57 IST
On 31-August-2026, some Zephyr for Jira Cloud customers saw slow responses and 504 (Gateway Timeout) errors. Actions like updating test executions and running ZQL searches could fail or take longer than usual.
What happened
A large surge of background Jira events came in at the same time, mostly from creating Jira versions, with some from issue updates, component creation and sprint deletion. Each of these events made several back-to-back calls to our search service. Together, they used up all the request-processing capacity on every server in the service. Because of that, regular customer requests had to wait in line and some timed out.
Current status
We have found the root cause and have deployed one set of fixes:
Removing repeated and unneeded search calls when Jira versions are created
Caching information that rarely changes so we look it up less often
Grouping search operations into fewer calls
We are monitoring these changes, while we work on the other areas where the same issue can re-occur.
We're sorry for the disruption. We'll post another update when the pending fixes are deployed.
Oct 05, 2026 - 15:57 IST
Update - Following the August 31 occurrence of this incident, we identified Elasticsearch as a potential bottleneck causing thread starvation in the middleware layer. We subsequently introduced additional monitoring and telemetry to capture more detailed data and corroborate our initial observations.
The recurrence on September 10 provided the additional data needed to confirm the root cause, and a fix is now being implemented. In the meantime, we are actively monitoring for gateway timeouts and restarting the application as needed to maintain service stability until the permanent fix is deployed.
We will continue to provide updates as progress is made.
Sep 15, 2026 - 11:40 IST
The recurrence on September 10 provided the additional data needed to confirm the root cause, and a fix is now being implemented. In the meantime, we are actively monitoring for gateway timeouts and restarting the application as needed to maintain service stability until the permanent fix is deployed.
We will continue to provide updates as progress is made.
Sep 15, 2026 - 11:40 IST
Identified - The issue has been identified and a fix is being implemented.
Sep 02, 2026 - 18:33 IST
Sep 02, 2026 - 18:33 IST
Investigating - Zephyr Squad is currently experiencing some intermittent downtime.
Team is currently investigating the problem.
Sep 01, 2026 - 22:01 IST
Team is currently investigating the problem.
Sep 01, 2026 - 22:01 IST
About This Site
Zephyr Squad
Zephyr Squad
Partial Outage
Zephyr Squad Cloud
Partial Outage
Zephyr Squad Cloud JCMA migrator.
Operational
Capture for Jira
Operational
Jira Software Authentication and User Management
Operational
Jira Software Automation for Jira
Operational
Jira Software Create and edit
Operational
Jira Software Administration
Operational
Jira Software Marketplace
Operational
Jira Software Mobile
Operational
Jira Software Notifications
Operational
Jira Software Purchasing & Licensing
Operational
Jira Software Search
Operational
Jira Software Signup
Operational
Jira Software Viewing content
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.