Zephyr Squad Cloud (previously known as Zephyr for Jira Cloud) Intermittent Performance Issues

Incident Report for Zephyr Squad Cloud

Resolved

This incident has been resolved.

Posted Jan 18, 2024 - 17:24 IST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 18, 2024 - 10:19 IST

Update

The API is still impacted for a few customers, we are working on the issue.

We appreciate your patience and understanding. As always, if you have any questions or issues, please contact https://support.smartbear.com/zephyr-for-jira/

Posted Jan 17, 2024 - 16:31 IST

Identified

We have deployed a fix and the UI is back online, however, for a few customers the API might be still impacted. We are working on the issue.

We appreciate your patience and understanding. As always, if you have any questions or issues, please contact https://support.smartbear.com/zephyr-for-jira/

Posted Jan 16, 2024 - 22:29 IST

Update

The system is experiencing the issue again, the team is working on the issue.

We appreciate your patience and understanding. As always, if you have any questions or issues, please contact https://support.smartbear.com/zephyr-for-jira/

Posted Jan 16, 2024 - 19:41 IST

Investigating

We are currently investigating this issue.

Posted Jan 16, 2024 - 19:34 IST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 16, 2024 - 19:26 IST

Investigating

Hi All,

We want to make you aware that Zephyr Squad Cloud (previously known as Zephyr for Jira Cloud) application is facing intermittent issues. We value your work and trying our best to resolve this issue ASAP

We appreciate your patience and understanding. As always, if you have any questions or issues, please contact https://support.smartbear.com/zephyr-for-jira/

Posted Jan 16, 2024 - 19:24 IST

This incident affected: Zephyr Squad (Zephyr Squad Cloud (previously known as Zephyr for Jira Cloud)).